Shipping

We ship orders via our dedicated couriers from City-Link Express, AirPak, and iHub Logistics. Please note that assembly varies from product to product. Please check individual product page(s) for more details.

Our Standard Delivery timing is Monday to Friday, excluding public holidays, between 9.00am - 4.00pm for couriered orders.
Our White Glove Delivery timing is on a Tuesday or Thursday, excluding public holidays, between 9.00am - 4.00pm for orders requiring assembly.

Shipping Rates

Standard and White Glove Delivery Rates

Enjoy free shipping on all orders above RM 1000 and pay only RM 149 for orders under RM 1000. Only applicable for orders in West Malaysia. Shipping rates and duration for individual items can be found on any product pages on the right, under the price of the product.

Generally, our shipping rates are calculated based on our shipping table below.

  • Orders less than RM 1000: RM 149
  • Orders above RM 1000: FREE SHIPPING!!!
  • Please note that shipping rates are calculated on the order amount after any discount coupon used.
Weekend White Glove Delivery Rates

There will be limited slots available for Saturday deliveries.
A surcharge of RM 120 will be collected upon check-out during the payment of your items should you choose to have your items delivered on a Saturday.

All Saturday deliveries will be attempted from 9.00am to 4.00pm.

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, HipVan will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, HipVan may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement.

  • For Delivery within Kuala Lumpur: Delivery should take place 2 - 3 working days after Ship By date.
    (ie, order ships in 5 - 8 days, you should expect your order to be delivered in 2 - 3 working days after that.)
  • For Delivery outside of Kuala Lumpur: Delivery should take place 5 - 7 working days after Ship By date.
    (ie, order ships in 5 - 8 days, you should expect your order to be delivered in 5 - 7 working days after that.)

Delivery Arrangements:

Couriered orders via CityLink-Express

Delivery via Courier will reach within 3 - 5 working days of dispatch from warehouse. Please note that CityLink-Express will deliver without notification.

Orders via White Glove Delivery

The delivery scheduling team will provide a call the week before delivery to arrange for a delivery, and an email or sms will follow up a few days before with a narrow down timing.

All deliveries will be attempted either on a Tuesday or Thursday, excluding public holidays, from 9.00am to 4.00pm.

Weekend White Glove Delivery

There will be limited slots available for Saturday deliveries.
A surcharge of RM 120 will be collected upon check-out during the payment of your items should you choose to have your items delivered on a Saturday.

All Saturday deliveries will be attempted from 9.00am to 4.00pm.

* Please note: For any changes/enquiries regarding your confirmed delivery arrangement pertaining to the order, kindly do so at least 2 working days in advance with our delivery scheduler, so that we can make the necessary arrangements. There will be a RM250 charge for any last minute changes within 2 working days, and/or day of the delivery. This will be collected as a separate order payment online via our website, upon a written confirmation of postponement of order delivery. *

Staircase charge

Delivery fee for non-lift accessible floors: Do take note that there is a charge of RM35 per item per non-lift accessible floor will be collected upon completion of the delivery. This fee will also be applicable to stairs within landed properties or duplex apartments with stairs within unit.
Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

Returns

Returns

All items sold are final sale, except for manufacturing defects (please read Product Quality Claim). Customers are responsible for checking upon delivery.

Cancellation Policy:

You may cancel your order provided the order has not been processed. Please do write to hello@hipvan.com.my to request for the cancellation.

However, if the order has been processed and is already on the way to the warehouse, we won't be able to cancel the order.

For cancellation (before an item has been processed and shipped out), your refunded amount will also be processed within 3 working days. Depending on your bank's clearing out policy, it may take the bank another 12 - 14 working days to reflect the refunded amount in your account. For some banks, this might only be reflect in your next statement cycle.

All refunds will be processed back to your original mode of payment unless otherwise stated.

Product Quality Claim:

If you believe your product has a flaw, please notify us within 24 hours of receiving the product.

Though rare, there is a possibility of furniture being damaged during transportation. You have the right to reject the merchandise upon delivery at no cost or schedule for an exchange, except for sale items. Our Customer Service will be in touch with you within 24 hours.

If you do not reject the item upon delivery, please email us at hello@hipvan.com.my where we are able to provide a Defective Return Form for you to fill out. Please note that we require images/videos as well to better assist you with regards to the defects.

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